SERVICE EXCELLENCE THROUGH CUSTOM SOLUTIONS
Each project has a unique set of requirements. To ensure a top level of service, we create custom, relevant solutions for each individual client. Our managers research every facility individually to determine the requirements, and then advise the client on the best and most cost-effective procedures.
During the project our committed managers are actively involved in every site and regularly do quality controls and checks.
CARING FOR OUR EMPLOYEES WHO CARE FOR YOUR PROPERTY IS NOT THE EXCEPTION, BUT THE RULE
Employee satisfaction, motivation, as well as health and safety play a vital role in our daily operations. We empower our employees with the necessary training in the specific area of work, perform site-specific induction, as well as life skill training to improve our staff’s people skills and etiquette.
We pride ourselves on our personnel’s friendliness, neatness, dexterity and communication skills.
EFFECTIVE COMMUNICATION AND REPORT SYSTEMS TO ADDRESS CONCERNS PROACTIVELY
We are committed to being highly responsive to any problem or concern that may arise; and in order to address these issues proactively and effectively we have a proven communication and report system in place.
Once a problem arises a job ticket is opened, and a reference number is allocated for tracking progress. All contractors will be given this number to facilitate their work and it will appear on all related documentation to keep all parties up to date. By identifying, assessing and solving concerns in a timely manner we maintain a high level of customer satisfaction.